Brooks Outland

Thank you very much for the email pics of my truck!

All too often, when good service is rendered, one forgets to express one’s feeling of gratitude. I’m certain you do not have many ‘complainers,’ but I know that many of your customers, although satisfied with the work you have done for them, don’t take a moment to let you know of their satisfaction!

I feel an obligation to let you know how very satisfied I am with the work you have done on my 2002 Ford Ranger (Edge) pickup truck. My first contact with Toppertown was via the telephone. What a pleasure it was to be able to speak with an individual, not only knowledgeable of your products and services, but one who is courteous and down-right pleasant! Patti Nicholas reflects great credit upon your company. Upon my first visit to your offices, I was greeted like a long lost relative. Patti not only demonstrated a complete knowledge of what Toppertown has to offer, she demonstrated her ability to deal with people in a ‘sales’ situation.

I was able to view the work being done on my truck and immediately realized that your employees knew what they were doing! That is a fear that we, the customer, always possess. However, your employees demonstrated a high degree of professionalism and a keen desire to do their best. Often times, one hears blatant profanity and arguing amongst those who do the work. Nothing like that happened while I was nearby. Loafing and a lack of interest in doing a good job is not part of your crew’s makeup. The completed job is evidence of their care and attention to detail. I could not be more satisfied with the work they did. Please pass my sentiments on to them; they are, indeed, a credit to Toppertown, Inc.

I could not be more pleased!